There could be many reasons, but it is usually that the product you bought is not valid for the coupon. Please read the coupon details and check the product. if you feel you should have received the discount, please contact the stores customer service team.

Vouchers are meant to give your customers one-time discounts (for given amount or based on a percentage of the total amount). A voucher code can be used only for a single reservation. Coupons, on the other hand, are purchased INDEPENDENTLY of a reservation and can be used for a number of reservations, until the coupon's credits are used up. Coupons can be directly purchased by the customers (or they can be entered by the admins) whereas vouchers must be entered by the administrators and given to the customer in some way. Coupons can be based on a code or can be applied to given email address whereas vouchers always have a voucher code associated with them.

Promo codes found on emails, mobile notifications, and site banners give you a chance to take an additional discount on specific deal types and categories. But no matter what type of code you have, the process of applying it to your order is the same.

Coupon - a document containing a unique serial number confirming the right of the user to use the services of the institution of interest at a discount.

The validity period of the coupon is individual and specified in the conditions of the promotion.